Frequently Asked Questions

See our most frequently asked questions below. If you have a question that is not on this list, please reach out to us here, or call: 800-448-GUND (4863)

Click on the question below to see the answer:

How should I wash my plush?

Please check the item hangtag or sewn-in label for washing information (also available in individual item descriptons on this site). If your item is surface-washable/hand-washable you can spot clean with soap and warm water. If your item is machine-washable (like most of our babyGUND line) follow these instructions:

· Place plush toy in washing machine with gentle detergent on the delicate setting. For extra care, place plush inside a pillowcase or soft cloth bag and close/tie the opening.
· Tumble dry on low. Note: this may require additional cycles.

I have an Order question.

Need help with your Order? Please call our Order Support line: 866-520-6484.
If you prefer to email your question, click here to message Order Support.
Please select "GUND Order Question" from the Concerns menu.

I have a Product question.

Question about a GUND item? Please call our Customer Care team: 800-448-GUND.
If you prefer to email your question, click here to message Customer Care.
Please select "GUND Product Question" from the Concerns menu.

Help! What if I forgot my password?

We will email you instructions to help you access your account.
Click here to reset your password.

What forms of payment do you accept?

We accept these payment methods:
· Credit Cards: American Express, Discover, MasterCard and Visa
· PayPal: (Online Orders and US only)

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.

We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

Online Gift Cards
Currently, Gift Cards cannot be redeemed on our website in checkout. We apologize for the inconvenience.

Is it safe to use my credit or debit card on your site?

Yes, GUND understands that the safety of your personal information is extremely important to you. We use a wide array of electronic security measures and devices to protect your personal data and credit card information from unauthorized access.


Our customer service representatives are standing by to assist.

By Phone
Order Questions
9 AM – 8 PM ET (M - F)

Product Questions
9 AM – 5 PM ET (M - F)

By Email
Click Here

GUND Customer Service
1 Runyons Lane
Edison, NJ 08817

Product Submissions
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